Goedendag ik krijg fout 1113 en heb dit antwoord gekregen van MyHeritage; Maria Jose (MyHeritage)
26 maart 2021 6:05 (UTC+03:00)
Dear Bob Van,
Thank you for taking the time to reply to my email.
Since you have followed the correct steps to download the file, you should not receive an error message when trying to import it on another software. However, please note that we cannot give any technical support with the Aldfaer program, as we can only provide support for our products, even if the issue is somehow related to us - the issue you describe seems to be a technical issue with the Aldfaer program. I would recommend getting in touch with them as it is possible they do not support the same GEDCOM version that we do (5.5.1) or something else they may be able to fix.
We apologize for this inconvenience and thank you for your understanding regarding this matter.
If you have any further questions, please don't hesitate to reply to this email and I'll get back to you as soon as possible.
Kind regards,
Maria Jose
MyHeritage Support Team
graag uw hulp mvrgr Bob
